Questions and answers

Load & Go Logistics is a dedicated transport company based in Randburg, Johannesburg. We move urgent business loads, running and non-running vehicles and equipment, and household furniture across Gauteng, and run dedicated long-distance trips from Gauteng to places such as Durban, Cape Town, Bloemfontein, Polokwane and Welkom.

Our focus is loads that don't fit a courier network and don't justify a full-size truck. See all our services.

No. We provide a dedicated vehicle for your load, not a place in a parcel network. That suits urgent stock, pallets, machinery, vehicles, oversized items and furniture.

For a small parcel, especially over a long distance, a dedicated vehicle isn't always financially practical, and a parcel courier will usually suit you better.

Our base is at 4 Peter Road, Moret, Randburg, Johannesburg. We work across Gauteng, including Johannesburg, Sandton, Centurion, Pretoria, Midrand, the East Rand and the West Rand, and we run dedicated long-distance trips from Gauteng to other parts of South Africa.

See where we work for the full list of areas.

We work 24/7/365, and urgent transport is available after hours, on weekends and on public holidays, subject to availability. Urgent and time-sensitive requests are our focus.

After-hours, weekend and public-holiday jobs may carry an extra charge.

Our pricing is distance-based over the whole trip: the vehicle travels from our Randburg base to your collection point, delivers your load and returns to base. The quote also reflects the vehicle, the load, loading help, tolls, access and urgency.

You receive a personalised written quotation before confirming your booking. Quotations are generally valid for 7 days, subject to changes in fuel prices, availability and any changes to the original transport requirements. See how our pricing works.

Yes. Load & Go Logistics is a private company registered with CIPC under registration number 2025/864432/07. We started trading in 2025 and are based at 4 Peter Road, Moret, Randburg.

If you've found a business with a similar name, check the registration number and address. Read more about us.

Our own fleet is operated by employed, vetted drivers. For selected larger loads, we arrange transport through trusted external transport partners.

Our standard transport service includes a driver responsible for transporting and safely securing the load. Loading and offloading assistance can be arranged at an additional charge unless expressly included in the written quotation.

For bigger and heavier loads within Gauteng, we can arrange a 32-ton flatbed tri-axle truck with a Moffett through our trusted transport network, subject to availability and load suitability.

Yes. Our vehicles and our car trailer are fitted with Cartrack tracking. After every job we send photographic proof of delivery, and we can arrange a delivery acknowledgement from the person receiving the load when you need one. Our delivery policy explains how collection and delivery work.

A Mahindra S4 bakkie (approx. 1,000 kg payload, approx. 2.0 m × 1.5 m load bed), a short-wheelbase Mercedes-Benz Vito enclosed van (approx. 1,200 kg stated payload), and a heavy-duty double-axle car trailer towed by the bakkie, with an approx. 5.0 m × 2.0 m deck, a winch, ramps and securing straps. The trailer has a gross trailer rating of 3,500 kg; the permitted cargo weight is confirmed for each job. We also have a pallet jack, and our vehicles are fitted with Cartrack tracking.

Payloads are approximate and confirmed for each job. For bigger and heavier loads within Gauteng, we can arrange a 32-ton flatbed tri-axle truck with a Moffett through our trusted transport network, subject to availability and load suitability.

On Google. When we last checked, on 20 October 2026, Load & Go Logistics had a 5.0 rating from 7 Google reviews, including reviews from business customers. Read the reviews on Google.

Send us the full collection and delivery addresses, the date and time, and the load: for a move, a list of every item and how many; for other loads, the goods, quantity, weight and dimensions. Use the quote form, WhatsApp 067 419 3563 or email info@loadandgo.co.za. A photo of the load helps.

We reply with a personalised written quote; no price is calculated automatically. Once you accept it and we have your payment or proof of payment, the booking is confirmed.

We can when a vehicle and driver are available. There's no fixed same-day cut-off for local jobs: we assess each request on the collection and delivery locations, vehicle availability and urgency. For an urgent job, call or WhatsApp 067 419 3563.

Book in advance. Ideally, confirm the booking by about 18:00 the day before; this is a guideline, not a strict cut-off. Urgent long-distance requests are assessed individually. See long-distance transport.

Our standard transport service includes a driver responsible for transporting and safely securing the load. Loading and offloading assistance can be arranged at an additional charge unless expressly included in the written quotation. Customers must inform us of any stairs, long carrying distances, difficult access or additional loading requirements when requesting a quotation.

Packing services are not included but may be arranged on request, subject to availability.

Please don't. Our forms, phone line and WhatsApp are for transport requests only, not for job applications, subcontracting, sales or insurance offers.

We specialise in dedicated transport rather than standard small-parcel courier services. We do not offer cross-border transport, livestock transport, specialised heavy haulage or loose bulk-material deliveries such as sand, gravel and stone. Palletised building materials may be transported subject to weight, dimensions and vehicle suitability.

For goods we don't transport, see our dangerous goods and prohibited items list.

Tell us as soon as possible. Changes to the agreed load or to the collection and delivery arrangements can change the price. Our cancellations and refunds policy sets out what applies if you cancel.

Because every transport job is different. The price depends on the collection and delivery addresses, the weight and size of the load, labour, urgency and vehicle availability. We'd rather give you an accurate written quote than show a fixed price that doesn't fit your job.

Every job, from a single urgent delivery to a long-distance trip, is quoted individually and in writing.

Because the vehicle has to come from our base in Randburg to your collection point, and return to base after delivery. Our distance-based pricing covers that whole trip, not only the distance between your two addresses.

Depending on the booking, extra charges may apply for:

• waiting time (the first 30 minutes are free)
• after-hours collections or deliveries
• weekends and public holidays
• toll roads
• loading and offloading assistance, unless it is included in your quotation
• stairs, difficult access or long carrying distances
• additional stops
• overnight accommodation
• special equipment or handling
• changes to the agreed load or collection and delivery arrangements

For a higher-value load, your quote confirms what cover applies; if more cover is needed, we tell you how it can be arranged. We try to be reasonable about minor delays and don't automatically charge for every small one.

We're not VAT registered, so no VAT is added to our prices.

EFT is our preferred payment method, and cash is possible by prior arrangement.

• Local jobs: paid in full before dispatch. Where we've agreed it beforehand, a balance can be settled on delivery, before the driver leaves.
• Long-distance trips: a 75% deposit before dispatch and the remaining 25% on delivery.
• Approved business accounts: paid on an agreed monthly statement date.

Quotations are generally valid for seven days, subject to fuel-price adjustments, availability and any conditions stated in the quotation. If the load, the addresses or the timing change, the price may change too.

Yes, if your business is approved. Monthly accounts are paid on an agreed monthly statement date, rather than 30 days from each invoice. Approval depends on the business, expected transport volume, creditworthiness and agreed payment terms. Credit limits and any minimum monthly spend are assessed individually.

Apply for a business account.

Yes, on request. We can set up daily or weekly scheduled deliveries, recurring collection and delivery runs, and a dedicated vehicle and driver for your business, short term or longer term, subject to vehicle availability. Each arrangement is agreed in writing.

Pricing depends on route distances, the vehicle, frequency, cargo, working hours and loading or offloading requirements.

As a transport service, on request. We can agree a contract transport arrangement with your business: a dedicated vehicle and driver, scheduled deliveries and recurring runs, priced on your routes, the vehicle, frequency, cargo, working hours and loading needs. It depends on vehicle availability, and each arrangement is agreed in writing.

Tell us what you move and how often, and we'll price an arrangement. See transport for businesses.

Business stock and supplies, palletised goods (including palletised building materials such as bricks, tiles and cement), machinery, tools and equipment, automotive and industrial parts, documents and smaller urgent consignments, and oversized or odd-shaped items that don't suit a standard courier.

Our focus is loads that are too big for a conventional courier but don't justify hiring a full-size truck.

Yes, when a vehicle and driver are available. There's no fixed same-day cut-off for local jobs: we assess each request on the collection and delivery locations, vehicle availability and urgency. We work 24/7/365, and urgent transport is available after hours, on weekends and on public holidays, subject to availability.

See same-day and urgent delivery.

Two of our recurring business customers are Amptex Projects (electrical contracting and project services) and Agapé Enterprise (fire-related services).

We also do once-off jobs for other businesses.

Our company registration number is 2025/864432/07, and we're not VAT registered, so our invoices carry no VAT. If your supplier file needs other documents, ask us what we can provide.

Use the application on our For business page, or choose "Regular business deliveries" in the quote form. Tell us your company name, typical routes, how often you need transport and what you move.

We'll discuss the terms with you before an account is set up.

Yes, when they're palletised. We deliver palletised building materials, such as bricks, tiles and cement, to sites and premises within our vehicle and trailer limits, subject to weight, dimensions and vehicle suitability. Send the number of pallets, their size and weight, and the site address.

We don't offer loose bulk-material deliveries such as sand, gravel and stone.

No fixed cut-off. We assess each request on the collection point, the destination, vehicle availability and urgency, and tell you what's possible before you book.

No. We send a dedicated vehicle and driver for your load, not a parcel network. That suits urgent, bulky or odd-shaped business loads. For a small parcel that isn't urgent, a parcel service is usually more economical.

Business stock and supplies, palletised goods, machinery, tools and equipment, automotive and industrial parts, documents and small urgent consignments, and oversized or odd-shaped items. Payloads are approximate: about 1,000 kg on the Mahindra S4 bakkie and about 1,200 kg (stated) on the Mercedes-Benz Vito van, confirmed per job.

Yes. We work 24/7/365, and urgent transport is available after hours, on weekends and on public holidays, subject to availability. After-hours, weekend and public-holiday work may carry an extra charge, which is included in your quote.

Our standard transport service includes a driver responsible for transporting and safely securing the load. Loading and offloading assistance can be arranged at an additional charge unless expressly included in the written quotation. Customers must inform us of any stairs, long carrying distances, difficult access or additional loading requirements when requesting a quotation.

Our vehicles are fitted with Cartrack tracking, and you get a photo as proof of delivery when the job is done. If you need the receiver to acknowledge delivery, ask and we'll arrange it.

Each run is quoted on the whole trip: from our Randburg base to the collection point, the delivery, and back to base, plus tolls, access, time and any extras. Quotations are generally valid for seven days, subject to fuel-price adjustments, availability and any conditions stated in the quotation. Local jobs are paid in full by EFT before dispatch, unless other terms have been agreed; cash is possible by prior arrangement.

Yes. Every trip is covered by our goods-in-transit insurance with King Price, up to R100,000 per trip, subject to the policy's terms, exclusions and excess. If your load is worth more, tick the goods-in-transit box on the quote form and tell us its value, so we can quote extra cover for the trip before you book.

Read more about our goods-in-transit cover.

Use the quote form on this page, or call or WhatsApp 067 419 3563 with the pickup, the drop-off, what the load is and its approximate size and weight. A photo of the load helps.

The number of pallets we can transport depends on their dimensions, weight and the vehicle used.

Our transport options include:

• Mahindra S4 bakkie: Approximately 1,000 kg stated payload, subject to vehicle limits.
• Mercedes-Benz Vito: Approximately 1,200 kg stated payload, subject to vehicle limits.
• Double-axle trailer (5 m × 2 m): Up to 8 standard-sized pallets, subject to dimensions, weight distribution, legal carrying capacity and safe loading requirements.
• 32-ton flatbed with Moffett: Available for larger and heavier pallet loads within Gauteng only, subject to availability.

Send us the number of pallets, their dimensions and approximate weight, and we'll recommend the most suitable vehicle.

Yes. We have a pallet jack and securing straps. Please let us know whether a forklift or loading dock is available at collection and delivery, and whether there are any steps, slopes or access restrictions, so we can arrange suitable loading and offloading.

Load & Go Logistics primarily provides dedicated pallet transport, meaning a vehicle is allocated specifically to your delivery rather than your goods moving through a conventional courier network.

Shared-load transport may also be available by prior arrangement, depending on the route, scheduling, available space and suitability of the goods.

Same-day is possible when a vehicle and driver are available. There is no fixed cut-off: we assess each request on the collection point, the destination, vehicle availability and urgency.

We provide pallet transport throughout Gauteng from our Randburg base, including Johannesburg, Sandton, Midrand, Centurion, Pretoria, the East Rand and the West Rand, and dedicated long-distance transport from Gauteng to destinations elsewhere in South Africa, booked in advance.

The outsourced 32-ton flatbed with a Moffett is available within Gauteng only.

Every pallet transport job is quoted individually based on the total trip distance from our Randburg base, the number, dimensions and weight of the pallets, the vehicle required, loading arrangements and any additional services.

Quotations are generally valid for seven days, subject to fuel-price adjustments, availability and any conditions stated in the quotation.

Yes, for approved businesses: a monthly account paid on an agreed statement date. Daily or weekly scheduled deliveries can be set up on request, subject to vehicle availability. Approval depends on the business, the expected volume, creditworthiness and the terms agreed.

Yes. Every trip is covered by our goods-in-transit insurance with King Price, up to R100,000 per trip, subject to the policy's terms, exclusions and excess. If your pallets are worth more, tick the goods-in-transit box on the quote form and tell us their value, so we can quote extra cover for the trip before you book.

Read more about our goods-in-transit cover.

Yes. We transport palletised bricks, cement, tiles and other building materials, subject to vehicle capacity and load suitability.

For larger or heavier deliveries within Gauteng, we can also arrange a 32-ton flatbed with a Moffett forklift.

We do not transport loose bulk materials such as sand, gravel or stone.

No. Our bakkie and van always come with our driver; we don't offer self-drive rental.

The Mahindra S4 bakkie (approx. 1,000 kg payload) or the short-wheelbase Mercedes-Benz Vito enclosed van (approx. 1,200 kg stated payload). Payloads are confirmed per job.

Our service includes a driver who ensures your load is safely secured for transportation. Loading and offloading assistance can be arranged at an additional charge, depending on the requirements of the job. Please inform us of any stairs, long carrying distances or additional stops when requesting your quotation.

Yes. Extra stops can be added to the trip, and they are priced into your quote.

There is no fixed rate. Each job is quoted on the whole trip, from our Randburg base to the collection point, the delivery and back to base, plus tolls, access, time and any extras. Quotations are generally valid for seven days, subject to fuel-price adjustments, availability and any conditions stated in the quotation.

From our Randburg base across Gauteng, including Johannesburg, Sandton, Pretoria and Centurion. Loads for other provinces travel on dedicated long-distance trips from Gauteng.

Yes. We work 24/7/365, and urgent transport is available after hours, on weekends and on public holidays, subject to availability. Weekend, public-holiday and after-hours work may carry an extra charge.

Use the quote form on this page, or call or WhatsApp 067 419 3563. Local jobs are paid in full by EFT before dispatch, unless other terms have been agreed; cash is possible by prior arrangement.

Yes. Our vehicle transport covers running and non-running cars and other vehicles, including breakdown-related collections, from Randburg across Gauteng. They travel on a heavy-duty car trailer with a winch, ramps and securing straps. It is a trailer with a winch, not a tow truck.

Approximately 5.0 m × 2.0 m. It's a heavy-duty double-axle car trailer fitted with a winch, loading ramps and securing straps, towed by our Mahindra S4 bakkie.

Our heavy-duty double-axle trailer has a gross trailer rating of 3,500 kg and a load deck measuring approximately 5.0 m × 2.0 m. The permitted cargo weight is confirmed for each job based on the trailer, towing vehicle, load distribution and applicable legal limits, so we confirm it from the make and model before you book.

Certain generators, compact machinery and smaller Bobcats, yes, when the dimensions, weight and loading requirements suit the trailer. Send the make and model, the approximate weight and the dimensions.

No. We use a heavy-duty car trailer with a winch and ramps, not a tow truck. We do collect broken-down vehicles: tell us the make and model and where the vehicle is.

Every job is quoted. The price covers the whole trip, from our Randburg base to the collection point, the delivery and back to base, plus tolls, access, time and any special handling. Quotations are generally valid for seven days, subject to fuel-price adjustments, availability and any conditions stated in the quotation. Local jobs are paid before dispatch unless other terms are agreed.

Yes. Every trip is covered by our goods-in-transit insurance with King Price, up to R100,000 per trip, subject to the policy's terms, exclusions and excess. If the vehicle is worth more, tick the goods-in-transit box on the quote form and tell us its value, so we can quote extra cover for the trip before you book.

Read more about our goods-in-transit cover.

Yes. Our vehicles and trailer are fitted with Cartrack tracking, and you get a photo as proof of delivery when the job is done. Ask if you need the receiver to acknowledge delivery.

Single items of furniture, student accommodation, bachelor flats and apartments, and complete two- and three-bedroom homes, subject to load volume, weight and vehicle availability. Larger household moves may require multiple trips.

Moves travel on our Mahindra S4 bakkie (approx. 1,000 kg payload, approx. 2.0 m × 1.5 m load bed), our heavy-duty double-axle trailer (approx. 5.0 m × 2.0 m load deck, rated at 3,500 kg, with legal carrying capacity confirmed per job) and our enclosed Mercedes-Benz Vito (approx. 1,200 kg stated payload). Payloads are confirmed per job, and your quote says which vehicles the move needs. We don't use large removal trucks, so a larger move may take more than one trip.

Packing services are not included but may be arranged on request, subject to availability. If packing isn't arranged, please pack and wrap before moving day. Loading and offloading assistance is available at an additional charge.

Our standard transport service includes a driver responsible for transporting and safely securing the load. Loading and offloading assistance can be arranged at an additional charge unless expressly included in the written quotation. Customers must inform us of any stairs, long carrying distances, difficult access or additional loading requirements when requesting a quotation.

Yes. We have completed several student accommodation moves around Yellowstone Village in Centurion, and we move students anywhere in Gauteng.

Every move is quoted; we don't publish fixed prices. All moves are individually quoted based on the distance, furniture volume and services required: the whole trip from our Randburg base and back, plus tolls, access, time, loading help and any extras. Quotations are generally valid for seven days, subject to fuel-price adjustments, availability and any conditions stated in the quotation.

Local jobs are paid in full by EFT before dispatch, unless other terms have been agreed; cash is possible by prior arrangement. A balance on delivery is possible only where it has been agreed beforehand.

Yes, subject to vehicle and driver availability. Weekend and public-holiday moves may carry an extra charge.

We're based in Randburg and move households across Johannesburg, Sandton, Pretoria, Centurion and the rest of Gauteng. For moves further afield, we run dedicated long-distance transport from Gauteng, quoted per trip.

Yes. Every trip is covered by our goods-in-transit insurance with King Price, up to R100,000 per trip, subject to the policy's terms, exclusions and excess. If your furniture and household goods are worth more, tick the goods-in-transit box on the quote form and tell us their value, so we can quote extra cover for the trip before you book.

Read more about our goods-in-transit cover.

Dedicated trips from Gauteng, including Johannesburg to Durban and Johannesburg to Cape Town, but not only those routes. We also go to Bloemfontein and to smaller towns and destinations such as Polokwane, Witbank (eMalahleni), Ventersdorp and Welkom, and many others. Each trip is quoted on its own.

Book in advance, ideally confirmed by about 18:00 the day before. This is a guideline, not a strict cut-off: urgent long-distance requests are assessed individually.

A 75% deposit before dispatch and the remaining 25% on delivery. EFT is preferred; cash is possible by prior arrangement.

No. Each trip is quoted on the whole journey, from our Randburg base to collection, the delivery and back, plus tolls, access, time and any extras such as overnight accommodation. Quotations are generally valid for seven days, subject to fuel-price adjustments, availability and any conditions stated in the quotation.

Loads that justify a dedicated trip: machinery, stock and equipment for businesses, and bulky or odd-shaped items. For example, we have moved a 5,000-litre tank from Johannesburg to Cape Town.

A dedicated vehicle is designed for loads that justify their own trip. For a single small parcel, a dedicated long-distance trip is not always financially practical, and a parcel service will usually cost less.

Our primary service is dedicated transport, giving your load exclusive use of the booked vehicle. Shared-load options may also be available by prior arrangement. For long-distance work, that depends on the route, scheduling, available space and suitability of the goods, so ask when you request a quote.

No. Cross-border transport isn't offered. Our long-distance trips start in Gauteng and go to destinations in South Africa.

Yes. Every trip is covered by our goods-in-transit insurance with King Price, up to R100,000 per trip, subject to the policy's terms, exclusions and excess. If your load is worth more, tick the goods-in-transit box on the quote form and tell us its value, so we can quote extra cover for the trip before you book.

Read more about our goods-in-transit cover.

All of Gauteng, from our base in Randburg. That includes Johannesburg and its suburbs, Randburg, Sandton, Centurion, Pretoria, Midrand, the East Rand, the West Rand, Alberton, Germiston, Boksburg, Kempton Park, Benoni, Springs, Krugersdorp, Roodepoort, Nigel, Meyerton and the Vaal Triangle.

There's no fixed surcharge just because an address is in a particular suburb. The quote reflects the total trip distance, tolls, access, travel time and any special requirements. Remote or difficult-to-access locations may cost more.

Yes, on dedicated long-distance trips from Gauteng, and not only on the Johannesburg to Durban and Johannesburg to Cape Town routes. We also go to Bloemfontein and to smaller towns and destinations such as Polokwane, Witbank (eMalahleni), Ventersdorp and Welkom, and many others. Each trip is quoted individually, and we ask for advance booking, ideally confirmed by about 18:00 the day before (a guideline, not a strict cut-off). We don't offer cross-border transport.

See long-distance transport.

Yes. Every trip is covered by our goods-in-transit insurance with King Price, up to R100,000 per trip, subject to the policy's terms, exclusions and excess.

If your load is worth more than R100,000, tick the goods-in-transit box on the quote form and tell us its approximate value. We quote extra cover for the trip where it can be arranged, before you book.

Any limit on our liability for your goods is stated in writing on your quote, which you see before you pay. Separately, every trip is covered by our goods-in-transit insurance with King Price, up to R100,000 per trip, subject to the policy's terms, exclusions and excess. For a load worth more, ask for extra cover on the quote form.

No limit applies to loss caused by our gross negligence, and we never limit our responsibility for death or personal injury. See our responsibility for your goods.

Nothing, if you cancel 24 hours or more before the booked collection time: we refund everything you paid. If you cancel later, we may charge a reasonable, justifiable fee that covers only costs we have already incurred or cannot reasonably recover, rather than a fixed cancellation percentage, and we refund the rest. If the vehicle has already left for your collection, the charge is the reasonable cost of the trip already made. We never keep the full price just because the vehicle has left.

Read our cancellations, rescheduling and refunds policy.

Yes, subject to vehicle and driver availability on the new date. There is no charge if you ask 24 hours or more before the booked collection time, and what you paid carries over. A later change may carry a reasonable charge for the costs it causes us, such as a trip already made.

No. If you cannot keep a booking because the person it was made for has died or been hospitalised, Load & Go charges no cancellation fee and refunds everything you paid, as section 17(5) of the Consumer Protection Act requires. We may ask for reasonable proof.

No. Section 42(2)(j) of the Electronic Communications and Transactions Act excludes transport services booked for a specific date or period from the 7-day cooling-off right in section 44. You can still cancel an advance booking under section 17 of the Consumer Protection Act, on the terms in our cancellation policy.

Point out visible damage to the driver before the driver leaves, and take photos. We take photographic proof of delivery after every job, and you can sign a delivery acknowledgement on request. For damage you find later, tell us in writing as soon as you can, ideally within 7 days, with photos, through our contact page.

We do not ordinarily transport:

• fuels and other regulated dangerous goods;
• firearms, ammunition or explosives;
• refrigerated or frozen goods that need temperature-controlled transport;
• hazardous waste;
• livestock or live animals;
• loose bulk materials such as sand, gravel and stone;
• illegal or prohibited goods.

Any unusual, hazardous or specially regulated cargo is assessed and approved before a quote is issued, and we accept it only where transporting it is legally permitted, operationally suitable and approved by us in writing. See dangerous goods and prohibited items.

Only if you declare them when you ask for a quote. Any unusual, hazardous or specially regulated cargo is assessed and approved before a quote is issued, and we confirm in writing whether we can carry it safely and legally. Flammable liquids other than fuels, such as paint and thinners, are in that group. Declaring them is not the same as acceptance: acceptance is subject to applicable transport regulations, vehicle suitability, insurance requirements and written approval from Load & Go Logistics. We do not ordinarily transport fuels, such as petrol and paraffin, or other regulated dangerous goods, or firearms, ammunition or explosives. See the full list of dangerous goods and prohibited items.

We use them to answer your request, prepare your quote and, if you book, do the job. We share them only with those who need them, such as our own drivers or, when we arrange a truck through our network, the partner who carries the load. We send marketing messages only if you tick the opt-in box. Read our privacy policy and our cookie policy.

Reply to the message to say so, or email info@loadandgo.co.za. Opting out is free, and it does not affect your quotes or bookings.

Email info@loadandgo.co.za with "Privacy" or "PAIA request" in the subject line. You can ask what personal information we hold about you, and ask us to correct or delete it. For other records, our PAIA manual explains the request form, the fees and the time limits.

We never ask for card details, PINs or banking passwords by phone, WhatsApp or email. If you receive a message asking you to pay into different bank details, phone us on the number on our contact page before you pay.